Terms of Service
Updated on 24 July 2020
- You can make your reservation directly on our website.
- Reservations can be made up to 4 hours in advance.
- Payment can be made online, in cash and with credit or debit card.
- When making a reservation it is important that you fill in your contact details correctly
- In case there is any difficulty with your reservation, we will contact you and suggest you a suitable alternative.
- All our tours are private. We do not combine different groups of people into one single tour.
- We can’t operate during rain or heavy storms. In case of adverse weather conditions at the hour of your booking we will contact you to reschedule your tour to a later hour or date.
Meeting point and Punctuality
- Unless elsewere stated our meeting point is at Plaça d’Antonio López in the centre of Barcelona.
- We provide a costless pick-up service from the clients hotel or other prefered destination.
- If no pick-up point is designated we will meet the client at our meeting point.
- You can recognize our rickshaws by their orange color and the Pura Vida Rickshaw Tour logo on the side of the cabin.
- Your punctuality is essential for a smooth start of your rickshaw tour.
- Your driver(s) will be waiting for you 5 minutes before the start of the tour.
- Your driver(s) will wait a maximum of 10 minutes for you.
- If you arrive late the waiting time will be subtracted from the total length of the tour.
- If you can’t make it in time please inform us with anticipation so we can reschedule your tour.
- If you want to cancel the booking please contact us
- Minors always need to be accompanied by at least one adult.
- For your safety always follow de instructions of your driver.
- The maximum cargo capacity of our rickshaws is 280 kilograms.
- The rickshaw can only be driven by a trained professional. you are not allowed to drive the rickshaw yourself.
- For security our rickshaws are suited with seatbelts. Please ask the driver in case you want to make use of them.
Before and during the Tour
- If you have any special wishes make them known to your driver before the start the tour.
- For your safety keep arms and legs inside the cabin of the rickshaw at all times
- Always remain normal seated position when in motion.
- If you like to make a stop and get of the rickshaw out at any point during the tour please ask your driver for permission.
- Please be respectful of other users of the public space.
- We only drive on bicycle paths and roads and sidewalks allocated for the use of bicycles. We do not drive on the public road.
End of the Tour and Payment
- By default we will finish where the tour started.
- If you like to finish at a different point please lets us know beforehand.
- You can pay the driver for the tour upon finishing.
- We only accept payments is cash and also credit and debit cards
- We only accept payments in euro.
- We appreciate it if you share your opinion of Pura Vida Rickshaw Tours with other travellers and on online forums.
- Clients consent that photos taken during the tour by staff can be used on social media to promote the service.